Shipping policy
Shipping Policy
At Sové, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for full details.
Processing Time
All orders are processed within 1-2 business days (Monday–Friday, excluding holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Shipping Rates
We offer simple, transparent shipping options worldwide:
- Standard Shipping (Domestic & International): Free
- Priority Shipping (Domestic & International): $1.95
Shipping costs are calculated and displayed at checkout before payment.
Shipping Methods
Orders are shipped via trusted carriers, including DHL & USPS, depending on destination and service selected.
Estimated Delivery Times
Delivery times begin after order processing is completed:
- Domestic: 3–7 business days
- International: 10–15 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment directly through the carrier’s tracking portal.
Shipping Restrictions
We currently ship to most countries worldwide. However, certain locations may be unavailable due to carrier limitations or customs restrictions. If we are unable to ship to your address, you will be notified promptly and refunded.
Lost or Damaged Items
If your order arrives damaged or appears lost in transit, please contact our support team within 7 days of the expected delivery date. Include your order number and any relevant photos for damaged items so we can investigate and assist with a replacement or resolution.
If you have any questions about shipping, feel free to contact our customer support team — we’re always happy to help. Thank you for shopping with Sové.